phperry Casino Privacy Policy

phperry is committed to protecting the privacy and personal data of all individuals who interact with our platform. This Policy sets out in clear terms what personal information we collect, the purposes for which we process it, how we store and protect it, the circumstances under which we may share it, and the rights you hold as a data subject under Philippine law.

This Policy applies to:

• All registered phperry account holders;
• Individuals who browse the phperry platform without registering;
• Individuals who contact phperry's customer support;
• Any other person whose personal data is processed by phperry in connection with the operation of the platform.

This Policy does not apply to third-party websites, services, or platforms that may be linked to or from the phperry platform. phperry is not responsible for the privacy practices of any third party.

phperry acts as the personal information controller (PIC) for all personal data collected and processed in connection with the operation of phperry.net. As a personal information controller, phperry determines the purposes for which and the means by which personal data is processed, and is accountable for ensuring that such processing is carried out in accordance with the Data Privacy Act of 2012 and this Policy.

phperry has designated a Data Protection Officer (DPO) responsible for overseeing compliance with data privacy obligations, managing data subject requests, and serving as the point of contact for privacy-related inquiries. The DPO may be contacted at the email address listed in Section 15 of this Policy.

phperry collects the following categories of personal data in connection with the registration, operation, and use of the platform:

3.1 Identity and Contact Data

3.2 Financial and Transaction Data

3.3 Gaming and Behavioral Data

3.4 Technical and Device Data

• IP address and approximate geographic location;
• Device type, operating system, and browser version;
• Session identifiers, login timestamps, and authentication logs;
• Cookies, pixel tags, and similar tracking data (see Section 8).

3.5 Communications Data

Records of communications between you and phperry's customer support team, including live chat transcripts, email correspondence, and any documents you submit through support channels.

phperry collects personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or participate in promotions;
• Automatically — through cookies, log files, and tracking technologies when you browse or interact with the phperry platform (see Section 8);
• From third-party payment processors — including GCash, PayMaya, and partner banks, in connection with the processing of your deposits and withdrawals;
• From identity verification providers — third-party KYC and age verification services engaged by phperry to fulfill its PAGCOR and legal compliance obligations;
• From fraud prevention and AML monitoring services — screening tools engaged by phperry to comply with the Anti-Money Laundering Act and related regulations.

phperry processes your personal data on the following legal bases as recognized under the Philippine Data Privacy Act of 2012:

• Performance of a contract — processing is necessary to open and manage your phperry account, process transactions, administer bonuses, and deliver the gaming services you have contracted for;
• Consent — where phperry sends you marketing communications or optional notifications, we rely on your freely given, informed, and specific consent, which you may withdraw at any time;
• Compliance with a legal obligation — processing is required to fulfill phperry's obligations under PAGCOR regulations, the Anti-Money Laundering Act, the Data Privacy Act, and other applicable Philippine legislation;
• Legitimate interests — phperry processes certain data to prevent fraud, ensure platform security, improve services, and manage risk, where these interests do not override your fundamental rights and freedoms;
• Vital interests — in limited circumstances, where processing is necessary to protect life and safety, including the prevention of harm related to problem gambling.

phperry uses your personal data for the following purposes:

6.1 Account and Platform Operations

• To create, verify, and manage your phperry account;
• To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods;
• To authenticate your identity when you log in to phperry;
• To deliver game sessions, process wagers, and record outcomes;
• To administer bonuses, VIP rewards, and promotional campaigns.

6.2 Legal and Regulatory Compliance

• To verify your age and identity as required by PAGCOR and the Data Privacy Act;
• To conduct anti-money laundering screening and transaction monitoring under the AMLA;
• To report suspicious transactions to the Anti-Money Laundering Council (AMLC) where required by law;
• To maintain gaming records as required by PAGCOR's record-keeping regulations.

6.3 Security and Fraud Prevention

• To detect and prevent fraudulent activity, collusion, bonus abuse, and other prohibited conduct;
• To monitor login activity and flag suspicious access events;
• To enforce phperry's Terms and Conditions and responsible gaming policies.

6.4 Customer Support

• To respond to your inquiries, complaints, and support requests;
• To record support interactions for quality assurance and dispute resolution purposes.

6.5 Service Improvement and Analytics

• To analyze platform usage patterns and improve the phperry user experience;
• To develop new game categories, features, and promotional structures based on aggregated player behavior data;
• To measure the performance of promotions and communications.

6.6 Marketing Communications

With your consent, phperry may send you promotional emails and in-platform notifications about new games, bonus offers, tournaments, and other phperry services. You may withdraw your consent to marketing communications at any time by updating your account notification settings or contacting support.

phperry does not sell, rent, or trade your personal data to third parties for commercial purposes. phperry may share your personal data with the following categories of recipients only to the extent necessary and on the legal bases described in Section 5:

• Payment processors — GCash (G-Xchange Inc.), PayMaya (Voyager Innovations), and partner banking institutions (BPI, BDO, Metrobank) for the processing of deposits and withdrawals;
• KYC and identity verification providers — third-party services engaged to conduct age verification and identity checks as required by PAGCOR;
• Game providers — JILI Games, Pragmatic Play, CQ9 Gaming, and other software providers may receive session-level data necessary to deliver their games through the phperry platform, under data processing agreements that prohibit any independent use of that data;
• Fraud prevention and AML services — screening providers engaged to monitor for suspicious financial activity in compliance with the AMLA;
• Regulatory and law enforcement authorities — PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine authorities, where phperry is required by law to disclose information;
• Professional advisers — lawyers, auditors, and accountants bound by duties of confidentiality where necessary for phperry's legal and compliance operations;
• Business successors — in the event of a merger, acquisition, or sale of the phperry business, your data may be transferred to a successor entity, subject to equivalent data protection obligations.

phperry uses cookies and similar tracking technologies on the phperry.net platform to enhance your user experience, maintain session security, and gather analytics data. The following categories of cookies are used:

• Strictly necessary cookies — essential for the operation of the phperry platform, including maintaining your logged-in session, remembering your preferences, and preventing fraudulent activity. These cannot be disabled without affecting core platform functionality;
• Analytical cookies — used to collect aggregated, anonymized information about how players interact with the phperry platform, enabling us to improve navigation, game discoverability, and overall user experience;
• Functional cookies — used to remember your preferences such as language settings, preferred game categories, and responsible gaming limit configurations;
• Security cookies — used to detect suspicious login activity, prevent CSRF attacks, and enforce session timeouts.

phperry does not use third-party advertising cookies to serve targeted advertisements to players on external websites. When you first visit phperry.net, you will be presented with a cookie consent banner that allows you to manage your cookie preferences for non-essential categories. You may also manage or delete cookies through your browser settings at any time, noting that disabling strictly necessary cookies will impair your ability to use the phperry platform.

phperry retains personal data only for as long as is necessary for the purposes described in this Policy or as required by applicable law. The following general retention periods apply:

• Account and KYC data — retained for a minimum of five (5) years following the closure or termination of your phperry account, as required by PAGCOR regulations and the AMLA for record-keeping purposes;
• Transaction and financial records — retained for a minimum of five (5) years from the date of the transaction, consistent with AMLA requirements;
• Game session records — retained for a minimum of two (2) years from the date of the session, or longer where required by PAGCOR audit standards;
• Customer support records — retained for a minimum of two (2) years from the close of the relevant support case;
• Marketing consent records — retained for as long as your marketing consent is active, plus a reasonable period thereafter to evidence that consent was validly obtained and withdrawn.

Upon expiry of the applicable retention period, phperry will securely delete or anonymize your personal data in a manner that renders it irrecoverable. Where deletion is not technically feasible within a specific system, phperry will isolate that data from further active processing until deletion becomes possible.

phperry implements appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, destruction, alteration, or disclosure. These measures include:

• Encryption in transit — all data transmitted between your device and phperry's servers is encrypted using TLS 1.2 or higher. The phperry.net domain uses HTTPS exclusively;
• Encryption at rest — sensitive personal data including government ID scans, financial account references, and password credentials are encrypted at rest using AES-256 encryption;
• Password storage — phperry stores your password in hashed form using a modern, salted hashing algorithm. phperry staff cannot retrieve your plain-text password under any circumstances;
• Access controls — access to phperry's production systems and player data is restricted on a need-to-know basis, with multi-factor authentication required for all administrative access;
• Security monitoring — phperry employs continuous monitoring for intrusion attempts, anomalous access patterns, and data exfiltration events;
• Penetration testing — phperry conducts periodic third-party security assessments and penetration tests to identify and remediate vulnerabilities.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, phperry will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach and will notify affected players without undue delay where required by law.

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by phperry. These rights may be exercised by contacting phperry's Data Protection Officer as described in Section 15.

The phperry platform is strictly intended for adults who are 21 years of age or older. This requirement is mandated by PAGCOR's regulations governing online gaming in the Philippines. phperry does not knowingly collect, process, or retain personal data from persons under the age of 21.

During registration, phperry collects date of birth information and conducts age verification through its KYC process to screen out underage applicants. Any account found to belong to a person under 21 years of age will be immediately closed and all associated personal data will be deleted to the extent permitted by applicable law and without undue delay.

If you are a parent or guardian and believe that phperry has inadvertently received personal data relating to a minor under your care, please contact phperry's Data Protection Officer immediately at the contact information provided in Section 15. phperry will investigate and take prompt remedial action.

phperry primarily processes personal data of Filipino players within the Philippines or through third-party service providers with Philippine operations. Where personal data is processed by third-party game providers, technology infrastructure providers, or other service partners whose systems are located outside the Philippines, phperry ensures that appropriate safeguards are in place to protect that data.

Such safeguards include contractual obligations imposed on the recipient through data processing agreements that require the recipient to maintain a standard of protection equivalent to that required under the Philippine Data Privacy Act of 2012. phperry will not transfer your personal data to a recipient in a foreign jurisdiction that does not provide an adequate level of data protection without first implementing appropriate safeguards and, where required, obtaining your consent.

phperry reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, PAGCOR regulatory requirements, or operational structure. Where changes are material, phperry will notify registered players by email to their registered email address and/or by a prominent notice on the phperry platform, with a minimum of 7 days' advance notice before the changes take effect, except where immediate amendment is required by law.

The "Last Updated" date at the top of this page reflects the date of the most recent revision to this Policy. The current version of this Policy is always available on the phperry platform at phperry.net/privacy-policy. We encourage you to review this Policy periodically. Your continued use of the phperry platform following the posting of changes constitutes your acceptance of the revised Policy.

For questions, concerns, data subject access requests, or privacy-related complaints, you may contact phperry's Data Protection Officer through the following channels:

• Data Protection Officer Email: [email protected] (plain text only — not a clickable link)
• General Support Email: [email protected] (plain text only — not a clickable link)
• Live Chat: Available 24/7 on the phperry platform at phperry.net

phperry aims to acknowledge all privacy queries within 3 business days and to substantively respond within 30 calendar days. Where a request is complex, this period may be extended by a further 30 days with written notice to you.

If you are not satisfied with phperry's response to your privacy complaint, you have the right to escalate the matter to the National Privacy Commission (NPC) of the Philippines, which is the competent supervisory authority under the Data Privacy Act of 2012. Information about filing a complaint with the NPC is publicly available on the NPC's official channels.